We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products, and that payment options may vary from one product to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following Criteria for Refund.
- All items purchased as NEW must be returned as NEW, UNUSED, and in ORIGINAL PACKAGING.
- Customer must keep original purchase invoice at the time of refund of refund or exchange
- This clause sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 24 hours from the receipt of the goods.
- Customer can refund the products within 14 days from the date of purchase provided the product is in the same condition as it were at the time it was purchased.
- If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us, we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.
- In order to return faulty goods, you must contact us within 24 hours of receipt of goods at [email protected]
- To inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. If we replace the goods, we will deliver the replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.
- Products purchased during commercial offers or on discounts shall not be exchanged or returned
- If we provide a refund, we will pay it to the account you used to purchase the goods. Subject to product being unused and unworn with all the tags intact as at the time of receiving the product. The refund for any items will at our sole discretion and will be subject to approval of our inspection team.
- Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10-15 days Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us. WhatsApp +96598870302
- Customer has to bear all the shipping charges
Changes to this Refund Policy
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at [email protected]
WhatsApp +96598870302
This document was last updated on May 21, 2021